Practice Information

Fees ​

Fees are payable at the time of consultation by exact cash or eftpos. The GPs at this practice bulk bill pensioners and Health Care Card holders. Veterans may sign the service voucher. Without a medicare card fees can range from $50-$80 for consultations. 

 

Kenyon Street Medical Centre does not offer home visits outside of business hours. Please contact the National Home Doctor Services on 13 74 25 or dial 000 in case of an emergency. 

Otherwise, you are welcome to contact us on 8764 1630 to book during our operational hours, currently 9:00am-5:00pm. 

 

Allied Health Professionals have a separate fee schedule, please ask the receptionist for details. 

Appointments

For an appointment please call 8764 1630 or book online. Every effort will be made to accommodate your preferred time and GP. Emergencies will always be given priority and our reception staff will attempt to contact you if there is any unforeseen delay or your GP has been called away. Longer consultation times are available, so please ask our receptionists if you require some extra time. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.

Management of your personal health information

Your medical records are confidential documents. It is the policy of this practice to maintain the security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the 10 National Privacy Principles available at www.privacy.gov.au/health/index.html.

Receiving test and procedure results 

Your doctor will advise when they expect results to arrive at the practice if they need to discuss them with you. Call reception on 8764 1630 to confirm if your results are back.

 

Our Recall Policy involves:

  • 3 calls to remind you that your results have come in

  • Fail to answer our calls or book an appointment in the following week will result in a friendly letter reminder

  • Fail to return after 3 calls and a letter has been sent will incur a registered letter

 

Your Rights 

If you have a problem we would like to hear about it. 

Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously. 

NSW Health Care Complaints Commission 

Locked Mail Bag 18

Strawberry Hills NSW 2012

1800 043 159 (Toll Free)

Email: hccc@hccc.nsw.gov.au

Smoking Policy 

This practice has a no smoking policy.